Create Customer Type (Most common method)
Create a new customer type from scratch. Add either: Equipment or a daily load to the customer. See instructions on adding a customer type below.Choose From Library
- Use libraries to save time!
- If you saved a customer type, add a customer type (with equipment) from your library. See how to save customer types to libraries below.
- Re-use those assumptions for future projects.
- See also: Odyssey's public library with common customer assumptions.
- Save time by starting with a pre-set customer type and making any adjustments.
Upload 8760
- If you have an 8760 hourly load profile for the year, you can upload an Excel load profile for multiple customer types at once. If you use the 8760 Upload, this is the only step required to build out your load.
Read the 8760 Upload Guide here
1. Click the Upload 8760 tile2. Select the Download 8760 Template button3. Select Upload 8760 File button to upload your completed template
1. Select the Create Customer Type tile2. Complete each field in the modal
Choose from 6 customer category choices in the dropdown menu:
- Internal load accounts for the load that is not metered (e.g. load from meters, cooling the battery bank, etc.).
- Productive and Anchor loads are usually three-phase connections, and the others are typically single phase.
Customer Type Name is a sub-categorization of the Customer Category
- This sub-category should group your customers according to how you expect customers to use power.
- A few examples would be High Usage Household, Tailor, Posho Mill, etc. For example, you might specify “Small Household” to group low-consuming residential users together.
- If you do not need to create segments of your customers beyond the Customer Category level, you may repeat the customer category for Customer Type Name.
This is the number of customers you expect to serve for that customer type.3. Click Save4. Repeat to add additional customer types
Inventory method
Use the inventory method to build a granular load forecast from assumptions about how customers will use appliances and equipmentTotal daily load method
The total daily load method forecasts load based on expected daily usage (Wh per day).
Equipment Name / Total Load
Enter the name of the equipment for which you are creating a usage profile. If you are using the daily load method, enter “Total Load” here.
Quantity per Customer
- Enter the number of appliances/pieces of equipment that an average customer within the customer type uses.
- For example, if 80% of customers in the customer segment have a TV, enter 0.8, if all customers have 2 lights, enter 2.
- Enter 1 if you are using the Total Load method.
Power per equipment (W) or Total Daily Load (Wh)
Enter the wattage (in W) of the appliance or piece of equipment. Or, enter the total daily load (Wh per day) if using the daily load method.
Usage Profile
The utilization profile, or usage curve, is the percentage of time in an hour that an appliance is on full power or the % of the full power the appliance is operating at during the hour. This can also be the percentage of customers using the equipment during a certain time, or the likelihood that a piece of equipment is being used in that hour. For the daily load method, this field represents the % of total daily load that occurs in that hour.
Enter values between 0 and 100 for each hour. For the inventory method, entering 90 (%) means the equipment is operating (on average) at 90% of peak power for the entire hour.
Custom Months & Weekends
You have the option to specify custom months to account for seasonal equipment profiles. Custom weekends allow you to account for equipment that is used differently during the week – for example, a school might not be open on the weekends, so the equipment would not be used.
Once you have defined a Customer Type, you can save it to the library to use for a new project by clicking the (“Choose from Library”). Odyssey is also working with academic institutions to develop pre-set customer profiles for certain regions.