1. You must create a new claim each month to submit the new connections for that month. This will be done before the 15th of each month. Claims submitted after the 15th will be processed in the following batch/month.

1. Asset Name: Enter the month that your claim will be submitted using the Month_Year format
   
2. Notes: Not required, but you may enter claim information here
   
3. Country: Select "Nigeria" from the dropdown menu
   
4. State: Select the city of your headquarters or distribution center (this field is not essential but must be
   filled out to proceed). 
5. Program: you must add the project to the corresponding program in the Programs field in order to
   submit your claims. You will not be able to complete your proposal if the project is not registered with the program. 

1. Save your claim 
   

NOTE: If the Save button is gray, make sure all fields are completely filled out. Once all the required information is entered,

the button will turn green.

 

2.  Populate Connections Template

You will need to submit proof of customer connections for each solar home system installed in order to receive the grant disbursement. You will need to create a new claim each month to submit a set of connections for that month.


1. Download Template Connections
   

1. Navigate to the Connections module of the claim.
2. Select the Download Template button to download an Excel template where you can import your proof of customer connections (e.g., newly installed systems). A description of the data you should include in each column is outlined below:

Field	Definition
External ID (Serial No)	Required - This is the Serial Number of the system associated with the connection. This value must be unique for each row. The system serial number will serve as the primary identifier in this program
Customer ID	Required - This is the unique customer identifier as indicated on your Customer Relationship Management (CRM) software.
Customer Name	Required - The name of the customer being connected to power.
Gender of Primary Account Holder	Required - Specify the gender of the primary account holder of the connection.
Customer Category	Required - The customer category of the connection. Each value must be either "Residential," "Commercial," or "Public."
Customer Type	Required - The customer type name of the customer connection. This is a sub-category within Customer Category.
	Residential/Household - Small Household (Minimum of 1 and a maximum of 10), Medium Household (Minimum of 11 and a maximum of 20), Large Household (20+).
	Businesses/Commercial - Kiosks, Retailers, Food Vendors, Local Tailors, Barbers/Hairdressers, Chemist/Pharmacy.
	Public Facilities - Religious Centers (Church, Mosque), Clinics/Primary Health Care, Community Buildings (Town Hall Center, Community Squares, Post Offices, LGA offices),School/Learning Centers.
Location (Address)	Required - The physical address of the customer connection.
Location (LGA)	Required - The Local Government Area (LGA) where the customer is located.Please ensure accuracy in this field as incorrectly located systems will not be funded.
Location (State)	Required - The state where the customer is located.
Phone Number	Required - Enter the phone number associated with the customer.
Latitude	Required - The latitude of the connection in Decimal Degrees (e.g., an acceptable format is: "12.7518," not "12°45.108' N").Please ensure accuracy in this field as incorrectly located systems will not be funded.
Longitude	Required - The longitude of the connection in Decimal Degrees (e.g., an acceptable format is: "12.7518," not "12°45.108' E").Please ensure accuracy in this field as incorrectly located systems will not be funded.
Payment Date	Required - The date the customer made payment. The date should be formatted as "YYYY-MM-DD" in your Excel template (e.g., enter "2025-11-15" if the payment was made on November 15, 2025).
Model	Required - The model of the solar home system installed for the connection.
PV Capacity	Required - The capacity (in Watts) of the installed solar home system of the customer connection. Only systems between 3wp - 200wp are allowed in this program.
Type of Payment	Enter the type of payment as either Outright or Installment
Retail Cost of System (NGN)	Required - Enter the retail price of the system.
Cost to End User (NGN)	Required - Enter the price at which the system was sold to the customer.
Contract Duration	Required - Enter the length of the contract period (e.g., 12 months, 24 months) for installment payments. If the payment type is outright, indicate “0”

3. Upload Connections Template

When you have completed your Excel template, follow the instructions below to import the connections into Odyssey

1. Select the Import/Update Connections
   button.
2. Upload the completed Excel template.
3. Make any necessary edits directly in the software by clicking on a connection, or download the connections, make changes, and re-upload.
4. Run a check for duplicates before submitting. This ensures you’re not submitting a connection that has already been submitted. If you don’t check for duplicates, the Submit button will be greyed out and unclickable.
   

1. Check the Submittable column to ensure that the required information has been provided and there are no duplicate connections:
1. If the Submittable column says "Yes," you have provided the required information and can submit your connections.
   
2. If the Submittable column is red and says "No," either data is missing or the connection has already been submitted. Filter by "No" to see which connections need additional information. Missing rows will be highlighted in pink.
   

Ensure you select Program-Level Integration as the target when creating the Integration

1. Select the checkbox next to each connection you would like to submit. To select all connections at once, use the checkbox beside the "Verify" column.
   
2. Select Verify
   
3. Once you select Verify, the verification process will be initiated and the status of each connection will be displayed. Review the meaning of each status below:
   
   
1. Verification in progress: The request to verify the connection has been sent. Please wait a few minutes to see the results of the verification. 
   
2. Payment not found: A payment could not be found for the external ID of the connection.
   
3. Data out of date range: Payment was found, but not within the date range of the rule. The payment date on your monthly claim has to be close in range to the payment date from your CRM data.
   
4. Didn't meet requirements: Payment is equal to/less than zero (0). Payment from CRM data has to be greater than zero to be verified.
   
5. Error during verification: An unexpected error occurred. Please reach out to our support team for assistance via the chat in the lower right corner or via support@odysseyenergysolutions.com
   
6. Location mismatch: The provided coordinates do not match the LGA.
   
7. Verified: Verification was successful.
   

Note: You can access the Remote Verification Dashboard in your account by navigating to Home > Analytics to investigate failed connections. If the dashboard is not available in your account, please reach out to the Odyssey support team to request it be added.

5. Submit your Connections

Once you have completed your verification process follow the steps below to submit your connections to the Program Administrator.

1. Select the checkbox next to the Verify field to select all connections.
   
2. Select the Submit button
   
3. Choose Submit Selected Connections or Submit All (Filtered) Connections from the dropdown menu
   
4. Verify that all connections were submitted in the summary panel at the top of the page
   

1. Filter the Submission Status to "Not Submitted" to see connections that were not submitted
   
2. Verify that your connections are complete (see above) and resubmit